Question 1

How can I make a booking?

Accepted Answer

You can book via their website, email, or phone. You'll receive a confirmation email with booking details and a unique reference number. Your booking is confirmed only after you receive this email.

Question 2

What should I check in my booking details?

Accepted Answer

Ensure your date, time, pick‑up/drop‑off locations, contact details, and any special requirements are accurate. Inform the company promptly if you need to change anything—additional charges may apply.

Question 3

When and how do I pay?

Accepted Answer

Full payment is due at the time of booking, unless agreed otherwise in writing. Accepted methods include major credit/debit cards and bank transfers.

Question 4

Are there any extra charges I should be aware of?

Accepted Answer

Yes. Expenses like waiting time, parking fees, tolls, etc., may be added post-service. These are invoiced and must be settled within 7 days.

Question 5

What is the cancellation policy?

Accepted Answer

Cancellations must be made via email and are effective only upon receipt. Refunds depend on timing: 1. More than 48 hours before service: Full refund 2. 24–48 hours prior: 50% refund 3. Less than 24 hours: No refund

Question 6

Can the vehicle or driver be substituted?

Accepted Answer

Yes, due to unforeseen events like chauffeur illness or vehicle breakdown. If needed, they’ll endeavor to provide an equal or higher-quality replacement.

Question 7

What are my responsibilities as a customer?

Accepted Answer

1.Provide accurate information when booking, and notify promptly of any changes. 2..Treat the chauffeur and vehicle respectfully—avoid any behavior that could cause harm or discomfort. 3.You’re liable for any damage or mess caused by you or your passengers; charges will be applied accordingly.

Question 8

What's the company’s liability limit?

Accepted Answer

Their liability is limited to the cost of the booked service. They are not responsible for indirect or consequential losses—like missed flights or appointments—stemming from delays or events beyond their control.

Question 9

Which law governs these terms?

Accepted Answer

The Terms & Conditions are governed by the laws of England and Wales, and any disputes will be resolved exclusively in their courts.

Question 10

Can these terms change?

Accepted Answer

Yes. Empire Chauffeurs reserves the right to modify the Terms at any time. They’ll publish updates on their website, and it’s your responsibility to stay informed.

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